Each session has a separate Meeting Room. To access it, all users first enter the Waiting Room.
1: Accessing the Waiting Room
All sessions that you have been assigned to as a Moderator, for any given day, will be displayed in the Dashboard.
- To start the session, click "Go to Waiting Room”.
- On the following screen, select which session to enter.
2: Viewing the Waiting Room
The Waiting Room is where all users congregate prior to starting the session. The Waiting Room contains the following tools and features:
1. People: Users who have entered the Waiting room will be displayed here. Each user will have one of the following icons, which identifies them by their user role.
Moderator
Participant
Observer
Forsta Personnel
2. Timer: Counts down to the scheduled start of the session.
3. Start Session: Once all users are ready, the Moderator needs to click this button.
Note: If your project is Full-Service, your Dedicated Digital Interviews Project Operator will start the session once they have confirmed everyone is ready. Moderators cannot start Full-Service project sessions on their own.
4. Backroom chat: Here, the Moderator can chat with the Backroom staff and inform them if there is a delay.
Note: The backroom chat is NOT seen by the participants. Only the Moderator can see both chats.
5. Respondent chat: Here, the Moderator can chat with the respondent(s) prior to starting the session.
Note: The participants chat in the waiting room is NOT seen by the backroom staff. Only the Moderator can see both chats.
5. Support: If any assistance is required, our Support team can be reached with here.
Note: For Full-Service Projects a dedicated Digital Interviews Project Operator will be present in the Waiting Room. They can be reached via the Backroom Chat. For Self-Service projects we have on-call Support that can be reached via the Support button; this starts a chat with our Support team.
Once “Start Session” is clicked, all users will be automatically directed here and need to click “Join” to enter the Meeting Room.
Note: You may be asked to allow camera and microphone access during this step. If access to the microphone is not allowed, the Join button will be grey and users will not be able to access the Live Meeting Room.